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Posted on Sep 1, 2017 in Updates

PPL: Don’t fall for scammers


Phone callers who impersonate PPL Electric Utilities give themselves away by doing two things the utility doesn’t.


They claim they’ll cut off power immediately if they don’t get paid, and they pressure you to pay them by buying prepaid cards. (In real life, PPL gives plenty of notice when there’s a possible risk of shutoff, and they don’t pressure anyone to use specific payment methods.)


You can always check your account status by logging on at or calling PPL at 1-800-DIAL-PPL. If you get a suspicious or threatening call that claims to come from another company – like a utility or a bank – do the same thing: Hang up and contact the company directly using a trusted method, like the phone number on your monthly statement.


At PPL, service termination always is a last resort. When it does occur, it is preceded by a formal notification process that involves a letter and phone call as well as a posting at the address in question. PPL Electric Utilities attempts to work with all customers to help ensure uninterrupted service.


Carol Obando-Derstine | Regional Affairs Director, PPL Electric Utilities Phone: (610) 774-5249 |

PPL Electric Utilities 2 North Ninth Street GENTW5

Allentown, PA  18101


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